Intake Specialist
SOUTHWESTERN MENTAL HEALTH CENTER, INC.
POSITION DESCRIPTION POSITION TITLE:
Intake Specialist DEPARTMENT:
Administrative Services GENERAL HOURS OF WORK:
Monday through Friday, 8 a.
m.
to 5 p.
m.
EXEMPT/NON EXEMPT:
Non-Exempt SUPERVISOR:
Intake Supervisor POSITION
Summary:
Responsible for the general functioning of the Front Desk duties, as described below.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
Two-year technical college diploma or equivalent education and experience preferred.
Experience or ability to use office equipment and technology.
Strong verbal, written, organizational, and interpersonal skills.
Essential Functions:
Perform all duties in accordance with the policies and procedures of the Center, and adhere to all compliance measures.
Provides excellent face-to-face and phone reception services to all clients, families, vendors, agencies and co-workers.
Provides appointment reminder calls to identified clients per Center policies and procedures.
Collects client fees, provides accurate change and receipts.
Tracks collections and record information for administration.
Completes appointment scheduling functions per Center policy and procedure, print-outs daily psychiatry and clinician logs.
Creates and maintains all client EAP, SSI and pencil files, pulling files for next days' scheduled appointments, completes transferred and closed file documents, thins files as necessary, returns closed files to appropriate offices.
Enters new client data into Information System, completes clinical transactions in system.
Completes transcription, filing, faxing, medical records requests processing, mail and supply requisition tasks in timely manner.
OTHER
Responsibilities:
Available for evening and weekend work as required by Center needs.
Ability to travel as position requires.
Performs other work-related duties as assigned.
Is sensitive and responsive to management needs such as data collection and program evaluation.
Serves on Quality Assurance Committee.
Serves on Safety Committee.
COMPUTER SKILLS:
Knowledge of Microsoft Office Suite.
Must be able to perform basis operations on a computer within the Windows operating system.
Knowledge of Electronic Health Records & Billing Services software programs.
Basic knowledge of PC ' s , laptops , printers, scanners, etc.
REQUIRED PHYSICAL ABILITIES:
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to travel to all SWMHC facilities in the catchment area, ambulate within and between departments; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
The employee is occasionally required to sit and climb or balance.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS:
Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
Must be able to perform basic operations on a computer within the Windows operating system.
This position requires problem solving skills, critical thinking skills, and the ability to multi-task.
RESPONSIBILITIES, EXPECTATIONS & STANDARDS:
Commitment to the daily application of SWMHC's mission, to serve patients, their families and our community.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations and standards associated with all applicable governing bodies.
WORK ENVIRONMENT:
May be exposed to communicable diseases when working in a health care environment.
The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions.
The noise level in the work environment is usually moderate.
ESSENTIAL
Qualifications:
The individual must be able to work the hours specified above.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.
This job description is intended to describe the general requirements for the performance of this job.
It is not an exhaustive statement of duties, responsibilities or requirements.
Recommended Skills Administration Audio Equipments Billing Clinical Works Confidentiality Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
POSITION DESCRIPTION POSITION TITLE:
Intake Specialist DEPARTMENT:
Administrative Services GENERAL HOURS OF WORK:
Monday through Friday, 8 a.
m.
to 5 p.
m.
EXEMPT/NON EXEMPT:
Non-Exempt SUPERVISOR:
Intake Supervisor POSITION
Summary:
Responsible for the general functioning of the Front Desk duties, as described below.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
Two-year technical college diploma or equivalent education and experience preferred.
Experience or ability to use office equipment and technology.
Strong verbal, written, organizational, and interpersonal skills.
Essential Functions:
Perform all duties in accordance with the policies and procedures of the Center, and adhere to all compliance measures.
Provides excellent face-to-face and phone reception services to all clients, families, vendors, agencies and co-workers.
Provides appointment reminder calls to identified clients per Center policies and procedures.
Collects client fees, provides accurate change and receipts.
Tracks collections and record information for administration.
Completes appointment scheduling functions per Center policy and procedure, print-outs daily psychiatry and clinician logs.
Creates and maintains all client EAP, SSI and pencil files, pulling files for next days' scheduled appointments, completes transferred and closed file documents, thins files as necessary, returns closed files to appropriate offices.
Enters new client data into Information System, completes clinical transactions in system.
Completes transcription, filing, faxing, medical records requests processing, mail and supply requisition tasks in timely manner.
OTHER
Responsibilities:
Available for evening and weekend work as required by Center needs.
Ability to travel as position requires.
Performs other work-related duties as assigned.
Is sensitive and responsive to management needs such as data collection and program evaluation.
Serves on Quality Assurance Committee.
Serves on Safety Committee.
COMPUTER SKILLS:
Knowledge of Microsoft Office Suite.
Must be able to perform basis operations on a computer within the Windows operating system.
Knowledge of Electronic Health Records & Billing Services software programs.
Basic knowledge of PC ' s , laptops , printers, scanners, etc.
REQUIRED PHYSICAL ABILITIES:
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to travel to all SWMHC facilities in the catchment area, ambulate within and between departments; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
The employee is occasionally required to sit and climb or balance.
The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
REQUIRED COMMUNICATION/MATHEMATICAL/REASONING SKILLS:
Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sound reasoning to successfully perform the essential duties and responsibilities of this job.
Must be able to perform basic operations on a computer within the Windows operating system.
This position requires problem solving skills, critical thinking skills, and the ability to multi-task.
RESPONSIBILITIES, EXPECTATIONS & STANDARDS:
Commitment to the daily application of SWMHC's mission, to serve patients, their families and our community.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations and standards associated with all applicable governing bodies.
WORK ENVIRONMENT:
May be exposed to communicable diseases when working in a health care environment.
The employee is occasionally exposed to wet and/or humid conditions and outside weather conditions.
The noise level in the work environment is usually moderate.
ESSENTIAL
Qualifications:
The individual must be able to work the hours specified above.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodations do not cause undue hardship to the employer.
This job description is intended to describe the general requirements for the performance of this job.
It is not an exhaustive statement of duties, responsibilities or requirements.
Recommended Skills Administration Audio Equipments Billing Clinical Works Confidentiality Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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